Terms of service

Terms of Service

Overview

This website is operated by Petssy, a brand of Art-E International LLC ("we", "us", "our"). By visiting our site or purchasing from us, you agree to these Terms of Service. Please read them carefully.

1. Online store terms

By agreeing to these terms, you confirm that you are at least the age of majority in your state of residence. You may not use our products for any illegal or unauthorized purpose.

2. General conditions

We reserve the right to refuse service to anyone for any reason at any time. Credit card information is always encrypted during transfer over networks and is processed by our payment providers.

3. Accuracy of information

We try to make sure product descriptions, images and prices are accurate. Colors and details may vary slightly from what is shown. We may correct errors, inaccuracies or omissions and change or update information at any time without prior notice, including after an order has been submitted.

4. Prices and products

Prices are listed in US dollars and may change without notice. We may limit quantities or discontinue any product at any time. If a product becomes unavailable after you order, we will notify you and refund the affected item.

5. Orders and billing

You agree to provide current, complete and accurate purchase and account information. We may cancel or limit orders that appear to be placed by dealers, resellers or distributors, or that may be fraudulent.

6. Shipping, returns and refunds

Shipping, returns and refunds are governed by our Shipping Policy and Refund Policy, which form part of these terms.

7. Product use and pet safety

Always supervise your pet when using a new product, choose the right size for your pet, and follow the product instructions. Remove any toy or accessory that becomes damaged. We are not responsible for injury or damage caused by misuse of a product.

8. Reviews and comments

Reviews you submit must be truthful and must not contain unlawful, abusive or offensive content. We may moderate or remove reviews at our discretion.

9. Third-party services

Our store is hosted on Shopify and uses third-party payment and app providers. Your use of those services is also subject to their terms.

10. Limitation of liability

To the fullest extent permitted by law, our liability for any claim related to a product is limited to the amount you paid for that product.

11. Changes to these terms

We may update these terms at any time by posting changes on this page. Continued use of the site after changes means you accept them.

12. Contact

Questions about these terms can be sent to support@petssy.net.